Outlook and android keep asking password



i’m using a mail-in-a-box installed on an ubuntu 14 machine. everything works great except a strange behavior started a couple of weeks ago. when the users check their emails, outlook or android phones keeps asking the password. can anybody help me with this issue, please?

thanks and regards


That, to me, sounds like normal. Afterall, the mailboxes are password protected to keep just anyone from reading peoples mails.

Why would you expect different? If it is because the users save their passwords to their device? If so, that would be a client related issue that you would need to seek help from the software vendors involved.


If users are on Windows version of outlook, remove the credentials from Windows Credentials Manager and re-authenticate.