Exchange keeps saying Incorrect password

1

Hi,

Just installed moy box couple days ago.
I setup exchange account on iphone without a problem,
but it does not accept my password. Giving the error ‘Incorrect password’. In this case I can not dwonload my mails.

I am running version v0.21b.

PS: I can logon from roundcube with no problem.

2

Hi! Is there any fix for this? I’ve been able to add my server using POP/IMAP, but still can’t get exchange to work.

3

I can confirm that Exchange doesn’t working. I’ve tried Outlook PC, Outlook mobile and Gmail mobile, unfortunately with no luck.

4

I just tested this on my iOS device I can connect via exchange.

Could you try running this from the console:

z-push-admin -a list
5 
All synchronized devices
Device id                           Synchronized users
-----------------------------------------------------
1a35e478ee2e4992a6c861fb3e686d9c    arkadiusz@zolnik.pro
0a133087376643ee9e268e42516a1348    arkadiusz@zolnik.pro
22ffa8e107ab507df8d9faddc9ef9a4a    arkadiusz@zolnik.pro
217af5d9045044c2ac9619af628d277e    arkadiusz@zolnik.pro
ea3aff3f0f7f4ae0974d08102ac6940d    arkadiusz@zolnik.pro
81b9bc1dec3b0bcb                    arkadiusz@zolnik.pro
52ef6d92fd2a4a8dbe8eb99f388e576b    arkadiusz@zolnik.pro
androidc828071444                   arkadiusz@zolnik.pro
6

Was able to connect after this:

z-push-admin -a fixstates
7

[quote=“Arek, post:6, topic:1765”]
z-push-admin -a fixstates
[/quotethe command returns no device. I am unable to pass the password.

8

Hi Arek,

Sorry, but that didn’t help unfortunately. Here’s the printout:

sudo z-push-admin -a fixstates Validating and fixing states (this can take some time): Checking devicedata states: Devices: fixed 0 - ok 0 Users: removed 0 - ok 0 Checking username casings: Processed: 0 - Converted: 0 - Removed: 0 Checking available devicedata & user linking: Unlinked: 0 - Linked: 0 Checking for unreferenced (obsolete) state files: Processed: 0 - Deleted: 0

Here’s what my log shows:

29/12/2016 12:14:49 [ 9482] [ERROR] BackendCardDAV->Logon(): User 'user@domain.xyz' failed to authenticate on 'https://box.domain.xyz:443/carddav/addressbooks/user@domain.xyz'/': 29/12/2016 12:14:49 [ 9482] [ERROR] Unable to complete autodiscover because login failed for user with email 'user@domain.xyz'' 29/12/2016 12:15:27 [ 9483] [ERROR] [user@domain.xyz'] BackendCardDAV->Logon(): User 'user@domain.xyz'' failed to authenticate on 'https://box.domain.xyz:443/carddav/addressbooks/user@domain.xyz'/':

I’ve verified that the credentials are correct. Note that “user@domain.xyz” is a dummy domain/address.

9

Here is the dump
root@box ~ $ z-push-admin -a fixstates

Validating and fixing states (this can take some time):
Checking devicedata states: Devices: fixed 0 - ok 0 Users: removed 0 - ok 0
Checking username casings: Processed: 0 - Converted: 0 - Removed: 0
Checking available devicedata & user linking: Unlinked: 0 - Linked: 0
Checking for unreferenced (obsolete) state files: Processed: 0 - Deleted: 0

But same error.

10

Can that user log in to the owncloud website and open the contacts?

11

Yes, they can successfully log into contacts/calendar via the web interface.

12

I can confirm this issue is happening on my server, any new user account created after the v0.21b upgrade, users created before the upgrade are able to use ActiveSync (iOS & Outlook).

13

Sorry for double post but I followed the steps from usachris’s post at Broke Z-Push (Password Incorrect)

It is working for the 5 new accounts I created.

Maybe a script issue when new accounts are created?

14

I’m having this issue too… Think there’s something wrong with Z-Push.

@JoshData Possible bug?

15

Anyone made progress with this? Methinks its definitely Z-Push that’s got a problem.

So far my experience has been - Android works OK, but ONLY with admin accounts. Normal user accounts do not connect at all. Outlook 2007 and 2013 DO NOT even connect.

16

I have been able to reproduce this exact behavior on 0.21c also. Fresh install.

Can’t get past the password prompt. IMAP & Webmail work.

17

This seems to be the case for version 0.22, also.

18

We use a fork of z-push, sadly that hasn’t seen any updates for a year. These issues appear fixed in the upstream version. Previously that didn’t support caldav and cardav properly. Looking at the release notes they should do now. I have a few other issues that need solving, but I’m planning to look at this.

1 Like
19

I know this is a little bit of an old topic now but I also had the same problem.

What I found was that before I can use Exchange AS (at least on an iOS device) I had to log in to the webmail once, the contacts once, and the calendar once. Each one must be logged into for each user one time before Exchange AS will work. I am guessing that the first login creates a key that is used with Exchange AS but I’m not sure.

I was about ready to give up, but it seems to be working fine now.

20

Have you tried logging into Nextcloud and then trying to setup Exchange?

Worked for me.