Unable to provision Letsencrypt certs

Help with Setup/Upgrade
1

Hi,
I’ve been struggling to provision letsencrypt certificates for my domain “sqzi.com” for a few days now and would really appreciate any insights you guys are able to offer.
When I click the “Provision” button, after a delay I get the error “Something has gone wrong, sorry” and then the button is disabled, even after a reboot.
I tried to have a look at the /var/log/letsencrypt/letencrypt.log but it is very long and I didn’t really know what I was looking for to be honest.
I have already set my email and accepted the TOS and interestingly, I am also able to successfully request a certificate manually using:
certbot certonly --config-dir /home/user-data/ssl/letsencrypt -d sqzi.com

I’m not sure how to get it installed correctly from there though.

Many thanks in advance.

2

Could you provide part of the letsencrypt log? Hard to tell from here what’s happening

Also, perhaps the output of sudo systemctl status mailinabox is helpful.

3

Hi Jan,
The log’s 1000s of lines long but here’s the last bit containing tracebacks which I doubt are a good sign. If there’s anything in particular you’d like me to post from the log please just let me know. I tried to post more but the forum won’t let me due to all the URLs. Thanks.

2024-02-07 03:35:20,240:DEBUG:certbot._internal.error_handler:Calling registered functions
2024-02-07 03:35:20,240:INFO:certbot._internal.auth_handler:Cleaning up challenges
2024-02-07 03:35:20,240:DEBUG:certbot._internal.plugins.webroot:Removing /home/user-data/ssl/lets_encrypt/webroot/.well-known/acme-challenge/fqtuUoBoFuxV
EHa7jAv4yfqNHPVTJgfu-UbAT851iL8
2024-02-07 03:35:20,241:DEBUG:certbot._internal.plugins.webroot:Removing /home/user-data/ssl/lets_encrypt/webroot/.well-known/acme-challenge/ESfLMM9XJJ4c
bqZY1J0s7mW3IpZ5BVhNv9ISiamkfW8
2024-02-07 03:35:20,241:DEBUG:certbot._internal.plugins.webroot:Removing /home/user-data/ssl/lets_encrypt/webroot/.well-known/acme-challenge/H9jFvr-SWAhI
T7RQN7DoPbgeI55Y3QkyqD2673dCVqQ
2024-02-07 03:35:20,242:DEBUG:certbot._internal.plugins.webroot:All challenges cleaned up
2024-02-07 03:35:20,242:DEBUG:certbot._internal.log:Exiting abnormally:
Traceback (most recent call last):
File “/usr/bin/certbot”, line 33, in
sys.exit(load_entry_point(‘certbot==1.21.0’, ‘console_scripts’, ‘certbot’)())
File “/usr/lib/python3/dist-packages/certbot/main.py”, line 15, in main
return internal_main.main(cli_args)
File “/usr/lib/python3/dist-packages/certbot/_internal/main.py”, line 1574, in main
return config.func(config, plugins)
File “/usr/lib/python3/dist-packages/certbot/_internal/main.py”, line 1419, in certonly
cert_path, chain_path, fullchain_path = _csr_get_and_save_cert(config, le_client)
File “/usr/lib/python3/dist-packages/certbot/_internal/main.py”, line 1353, in _csr_get_and_save_cert
cert, chain = le_client.obtain_certificate_from_csr(csr)
File “/usr/lib/python3/dist-packages/certbot/_internal/client.py”, line 300, in obtain_certificate_from_csr
orderr = self._get_order_and_authorizations(csr.data, best_effort=False)
File “/usr/lib/python3/dist-packages/certbot/_internal/client.py”, line 439, in _get_order_and_authorizations
authzr = self.auth_handler.handle_authorizations(orderr, self.config, best_effort)
File “/usr/lib/python3/dist-packages/certbot/_internal/auth_handler.py”, line 90, in handle_authorizations
self._poll_authorizations(authzrs, max_retries, best_effort)
File “/usr/lib/python3/dist-packages/certbot/_internal/auth_handler.py”, line 178, in _poll_authorizations
raise errors.AuthorizationError(‘Some challenges have failed.’)
certbot.errors.AuthorizationError: Some challenges have failed.
2024-02-07 03:35:20,243:ERROR:certbot._internal.log:Some challenges have failed.

4

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