I am setting up a new MIAB install and configuring the S3 backup functionality. However, I am struggling to make the backup work. When I attempt to use the GUI, I consistently get the “Something went wrong, sorry.” error. I poked around the discussion boards to find a solution, and tried different suggestions, but the previous suggestions were not resolving the issue.
MIAB Version: “Mail-in-a-Box is up to date. You are running version v56.”
Bucket region: “US East (N. Virginia) us-east-1”
S3 URL: s3://folder/bucket/ [redacted]
custom.yaml
target: s3://s3.amazonaws.com/folder/bucket/
target_pass: [AWS Access key Password]
target_user: [AWS Access key ID]
####I attempted the following “fixes”:
- checked the user-data/backup/custom.yaml file. The access key information is correct.
sudo pip2 install --upgrade boto
Result:
Requirement already up-to-date: boto in /usr/local/lib/python2.7/dist-packages
apt-get purge python-boto
Result:
Package 'python-boto' is not installed, so not removed
apt-get install python-boto
Result:
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following additional packages will be installed:
python-certifi python-chardet python-openssl python-requests python-urllib3
[a bunch of information....truncated results]
Setting up python-urllib3 (1.22-1ubuntu0.18.04.2) ...
Setting up python-chardet (3.0.4-1) ...
Setting up python-openssl (17.5.0-1ubuntu1) ...
Setting up python-certifi (2018.1.18-2) ...
Setting up python-requests (2.18.4-2ubuntu0.1) ...
Setting up python-boto (2.44.0-1ubuntu2.18.04.1) ...
Processing triggers for man-db (2.8.3-2ubuntu0.1) ...
- manually ran
./root/mailinabox/management/backup.py
Result:
Traceback (most recent call last):
File "backup.py", line 11, in <module>
import dateutil.parser, dateutil.relativedelta, dateutil.tz
ImportError: No module named dateutil.parser
pip2 install python-dateutil
Result:
Collecting python-dateutil
Cache entry deserialization failed, entry ignored
Using cached https://files.pythonhosted.org/packages/36/7a/87837f39d0296e723bb9b62bbb257d0355c7f6128853c78955f57342a56d/python_dateutil-2.8.2-py2.py3-none-any.whl
Requirement already satisfied: six>=1.5 in /usr/lib/python2.7/dist-packages (from python-dateutil)
Installing collected packages: python-dateutil
Successfully installed python-dateutil-2.8.2
- manually ran
./root/mailinabox/management/backup.py
Result:
Traceback (most recent call last):
File "backup.py", line 12, in <module>
import rtyaml
ImportError: No module named rtyaml
pip2 install rtyaml
Result:
Collecting rtyaml
Cache entry deserialization failed, entry ignored
Cache entry deserialization failed, entry ignored
Downloading https://files.pythonhosted.org/packages/d4/4d/85fe9543ce72365a631ae6afe279b7b28fa72574d5618da5d25f1c8c739b/rtyaml-1.0.0-py2.py3-none-any.whl
Collecting pyyaml (from rtyaml)
Cache entry deserialization failed, entry ignored
Downloading https://files.pythonhosted.org/packages/ba/d4/3cf562876e0cda0405e65d351b835077ab13990e5b92912ef2bf1a2280e0/PyYAML-5.4.1-cp27-cp27mu-manylinux1_x86_64.whl (574kB)
100% |████████████████████████████████| 583kB 1.3MB/s
Installing collected packages: pyyaml, rtyaml
Successfully installed pyyaml-5.4.1 rtyaml-1.0.0
- manually ran
./root/mailinabox/management/backup.py
Result:
Traceback (most recent call last):
File "backup.py", line 13, in <module>
from exclusiveprocess import Lock
ImportError: No module named exclusiveprocess
pip2 install exclusiveprocess
Result:
Collecting exclusiveprocess
Cache entry deserialization failed, entry ignored
Cache entry deserialization failed, entry ignored
Downloading https://files.pythonhosted.org/packages/ff/a3/d142e7a677c4634b9563883981e7e4863a6ec7f282513d29669d10f1ef8a/exclusiveprocess-0.9.4.tar.gz
Building wheels for collected packages: exclusiveprocess
Running setup.py bdist_wheel for exclusiveprocess ... done
Stored in directory: /root/.cache/pip/wheels/9c/9a/dc/3bc124333e146eadcb3c2a733ffe1600c7c17a61e0d967ce0b
Successfully built exclusiveprocess
Installing collected packages: exclusiveprocess
Successfully installed exclusiveprocess-0.9.4
- manually ran
./root/mailinabox/management/backup.py
Result:
Traceback (most recent call last):
File "backup.py", line 13, in <module>
from exclusiveprocess import Lock
File "/usr/local/lib/python2.7/dist-packages/exclusiveprocess/__init__.py", line 19
def __init__(self, *args, name=None, die=False):
^
Before I dig myself into a hole (or deeper into one), can anyone offer a next step to resolve? Thanks in advance 