It’s not difficult to get unbanned from outlook, you just need to prove you are not a spammer, OR your ip is newly acquired and the old spamming IP don’t belong to you.
This is probably a standard process everytime you set up a new mail server or acquired new IP address.
This is the standard reply from outlook/live/hotmail which will throw you off thinking this is the end.
You can request for unblock here - http://go.microsoft.com/fwlink/?LinkID=614866
We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation.
Not qualified for mitigation
Our investigation has determined that the above IP(s) do not qualify for mitigation.
Please ensure your emails comply with the Outlook.com policies, practices and guidelines found here: http://mail.live.com/mail/policies.aspx.
DON’T GIVE UP!
Send a reply. Only real spammers give up on the first try.
<< IP address >> is our own business and personal email server, with
controlled user creation access.
This is a newly acquired IP address.
This server is used solely for the purpose of mailserver, with ssh
access only granted to an administrator.
The server is also configured with all the necessary records to ensure
only authenticated users connected to our secured smtp can send mails
from our domains.
Please help us to unblock our IP
Outlook/live/hotmail standard replies.
They will send a few email templates as follow, just need to give them what they want.
My name is BLABLA and I work with the Outlook.com Deliverability Support Team.
Your IP (SOMEIP) was blocked by Outlook.com because Hotmail customers have reported email from this IP as unwanted. One possible explanation for this is the automatic forwarding of unfiltered inbound messages, including unwanted messages, to Outlook.com/MSN addresses.
Please confirm that your emails comply with Hotmail’s technical standards. This information can be found athttps://postmaster.live.com/pm/postmaster.aspx.
Since you have mentioned that the IP: (YOUR IP address) has been newly acquired we request you to provide the proof which shows the IP address that has been newly assigned to you along with the exact date of purchase.
The alternate way is we need a confirmation from your Host/ISP, an email stating about the IP address that was assigned and the date of purchase.
I hope that the information I provided you was helpful. You may also find additional information on common delivery questions at the Outlook.com Postmaster site found at postmaster.live.com.
Thank you for your response, we are yet to receive the information from you.
We would be very happy to support you, if these IPs are been newly acquired, we request you to provide the proof (Invoice copy, Email trial) which has the IP address that has been newly assigned to you along with the date of purchase.
Now things will get easier.
Send them a
- A copy of the receipt stating when your VPS was purchased (started), together with the VPS Name + IP address. If IP is not in the receipt, take a screenshot of your web control panel or something.
- OR email your provider if the provider’s receipt and online panel are unable to provide the information you need.
You just need to get the necessary information to prove you are the new owner of your shiny VPS + IP.
Your IP Unblocked.
You usually won’t have problem getting unblocked. My unblock rate is 100%.
Thank you for contacting Outlook.com Deliverability Support team.
We have conducted our investigation and applied the required mitigation for your IP: < IP address >. This process may take 24 - 48 hours to replicate completely throughout our system.
Outlook.com Deliverability Support
Remember to keep the correspondence.
In one of my setup, the mitigation was accidentally reversed (probably when they were doing network maintenance) and my IP was blocked again. I was able to shorten the entire unblock process by just letting them know my IP was mitigated before.