Can't receive to an alias address


#1

Hi, I have my mail-in-a-box all set up correctly it seems (everything is checked off good on the status page). I made an alias on the same domain as my admin account domain. I can send from this alias but I can’t receive. I get a delivery failed: unknown account message. The alias is set up on the aliases admin area. The aliases made by the system seem to work (like admin@mydomain.com), I can receive email on them. But any other address I make via aliases I can’t receive. Thanks for having a look.


#2

I am curious … what steps are you taking to send from this alias?


#3

Make sure your alias is setup so that it forwards to another email.

If you can send from your alias, then you setup a rule to send as your alias from another email, or instead actually have a user.


#4

Sure, to send, after adding alias in admin area, i added it in roundcube identities.


#5

Is the alias set to deliver to another alias, or to a user?


#6

So my main domain is a us.com tld, so my main domain is like “box.domain.us.com” then I have my main admin email as admin@domain.us.com. I created alias emails like test@domain.us.com that forward to admin@domain.us.com

I realized too I can’t receive on the main admin account email, so I am thinking it isn’t an issue with alias but an issue receiving in general maybe? All of my items on the status page are good so I think all of my domain settings are correct.


#7

the alias goes to my admin main email, the one I log into the admin area with


#8

thanks @alento for the help, it was user error or something wrong with my other email account I was using to test with (not Miab) Thanks so much!