We’re using MIAB for our business’s email. Perhaps this isn’t the “best” option for business purposes, but it works great for me.
Anyways, most (if not all) of our emails to AOL customers are being blocked, saying:
Looking at AOL’s site, this can be caused by:
- RFC2822 From domain does not match the rDNS of sending server.
- RFC 2822 FROM address does not have an A record and is not a valid domain.
- IP has a poor reputation and mail is sent to multiple recipients.
- There are multiple From address in the mail headers and the IP reputation is poor.
I’ve contacted them via their ticket system several times with minimal response. One person replied saying the did something on their end to fix it, but I continue to receive bounces. (I wish I had some sort of leverage!)
Anyways, since I’m receiving little help from AOL, I was wondering if you guys could think of anything? My boss is getting quite paranoid and I don’t know what else to do . Ideas? Thanks guys!
Here’s one of the (censored) bounces:
Return-Path: <> Delivered-To: <firstname.lastname@example.org> Received: from box.givingtools.com ([127.0.0.1]) by box.givingtools.com (Dovecot) with LMTP id iQiDKu2F7lk8PQAAGC+CJg for <email@example.com>; Mon, 23 Oct 2017 20:14:40 -0400 X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on box.givingtools.com X-Spam-Level: X-Spam-Status: No, score=0.0 required=5.0 tests=HTML_MESSAGE,NO_RELAYS autolearn=ham autolearn_force=no version=3.4.0 X-Spam-Report: * -0.0 NO_RELAYS Informational: message was not relayed via SMTP * 0.0 HTML_MESSAGE BODY: HTML included in message Received: by box.givingtools.com (Postfix) id 35714236FB; Mon, 23 Oct 2017 20:14:40 -0400 (EDT) Date: Mon, 23 Oct 2017 20:14:40 -0400 (EDT) From: MAILER-DAEMON@box.givingtools.com (Mail Delivery System) Subject: Undelivered Mail Returned to Sender To: firstname.lastname@example.org Auto-Submitted: auto-replied MIME-Version: 1.0 Content-Type: multipart/report; report-type=delivery-status; boundary="853C6207E0.1508804080/box.givingtools.com" Message-Id: <20171024001440.35714236FB@box.givingtools.com> This is a MIME-encapsulated message. --853C6207E0.1508804080/box.givingtools.com Content-Description: Notification Content-Type: text/plain; charset=us-ascii This is the mail system at host box.givingtools.com. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system <email@example.com>: host mailin-02.mx.aol.com[18.104.22.168] said: 521 5.2.1 : AOL will not accept delivery of this message. (in reply to end of DATA command) --853C6207E0.1508804080/box.givingtools.com Content-Description: Delivery report Content-Type: message/delivery-status Reporting-MTA: dns; box.givingtools.com X-Postfix-Queue-ID: 853C6207E0 X-Postfix-Sender: rfc822; firstname.lastname@example.org Arrival-Date: Mon, 23 Oct 2017 20:14:37 -0400 (EDT) Final-Recipient: rfc822; email@example.com Original-Recipient: rfc822;firstname.lastname@example.org Action: failed Status: 5.2.1 Remote-MTA: dns; mailin-02.mx.aol.com Diagnostic-Code: smtp; 521 5.2.1 : AOL will not accept delivery of this message. --853C6207E0.1508804080/box.givingtools.com Content-Description: Undelivered Message Content-Type: message/rfc822 Return-Path: <email@example.com> Received: from authenticated-user (box.givingtools.com [22.214.171.124]) (using TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits)) (No client certificate requested) by box.givingtools.com (Postfix) with ESMTPSA id 853C6207E0; Mon, 23 Oct 2017 20:14:37 -0400 (EDT) DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=givingtools.com; s=mail; t=1508804077; bh=YoFGPDJtqxtICe+PbDrWpp/eFtg9ZBvnP964yFhhmjc=; h=Date:To:From:Reply-To:Subject:From; b=nnk+N+rx8Aif4DdatiiWxXtNqqCGYZBfpr3Q1fylk4M9/JAAJDMKlmweU4kkSGze3 PZB7uAE3gSvU2wwuBdKWX+U3fXnyztFs3V9q1BQcsYSOzDn5oH86DxL3brH48ulK4c SUjCIuyM5gGHMbqxw2eGtO6BTysKenn9+TU6Ss+hbYshc6wH4MmvAQvQau7vVLvW+3 mFUpNyWGl+s/v70fEsRlER+2ZAFXByxRKMT5/DpFWUAFd4VhFpCdTXMDcni7/A0P0U rY2dUd/sQQmBJRgYGAFjFgr+MsQEP6+XPNBBcyvS1xH9PMcmphLB96gt+JN5nU65gD vCcm0yIx5t97Q== Date: Tue, 24 Oct 2017 00:14:36 +0000 To: firstname.lastname@example.org From: email@example.com Reply-To: firstname.lastname@example.org Subject: Submission Received Message-ID: <IOTqWcNeZkPdG82yLy3ugv7gYYu5bCTdv4y1CcmA@www.givingtools.com> MIME-Version: 1.0 Content-Type: text/html; charset=iso-8859-1 <div style="font-family:Arial, Helvetica, sans-serif; font-size:10pt; width:600px;"> <p>Dear xxx,<br/><br /> xxxxxxx<br/><br /> Please keep this email as a receipt of your gift:<br/><br /> Type: Credit Card<br /> Appeal: xxxxxxx<br /> Support-Us <br /> Amount: $xxx.xx<br/><br /> <br/><br /> Status: APPROVED<br />Message: AUTH/TKT<br />Appeal: Support-Us <br />Transaction ID: xxxxxx<br />AVS Response: Y<br />CVS Response: S<br />Masked Account: xxxxxxxxxxxxxxxx<br />Card Type: xxx<br />Authorization Code: xxx<br /><br/><br /> To register your account and access your giving history online, please <a href='xxxxx'>click here</a>. Registration is optional. By registering, you will be able to access an end-of-year giving statement for the prior year to be used for tax purposes.<br/><br /> Please note that your email address will only be used to service your GivingTools account and will not be sold, transferred, or used for any other purpose.<br/><br /> Thank you again for your generous gift.<br/><br /> —xxxx</p><br /> </div> --853C6207E0.1508804080/box.givingtools.com--