# iOS Mail App no Push / ActiveSync

**URL:** <https://discourse.mailinabox.email/t/ios-mail-app-no-push-activesync/12039>\
**Category:** Help with Unusual Circumstances\
**Created:** [July 3, 2024, 9:41am UTC](https://discourse.mailinabox.email/t/ios-mail-app-no-push-activesync/12039 "2024-07-03T09:41:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![LesGrossman](https://discourse.mailinabox.email/letter_avatar_proxy/v4/letter/l/a698b9/32.png) [@LesGrossman](https://discourse.mailinabox.email/u/LesGrossman)\
**Post date:** [July 3, 2024, 9:41am UTC](https://discourse.mailinabox.email/t/ios-mail-app-no-push-activesync/12039/1 "2024-07-03T09:41:50Z")

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Hey all,  
I am facing a strange issue with my iOS Mail App.  
Seems like only with the iOS Mail App the Push Service is not working.  
In the settings there is no option to choos it, only manual fetching is possible.

 ![IMG_4151](https://discourse.mailinabox.email/uploads/default/original/2X/b/b42277edf8f3d582720d30b809f39d14a211667a.jpeg)

Other Apps like Thunderbird on my PC are working fine.

Any tips on this?

BR  
LesGrossman

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**Author:** ![vele](https://discourse.mailinabox.email/letter_avatar_proxy/v4/letter/v/e5b9ba/32.png) [@vele](https://discourse.mailinabox.email/u/vele)\
**Post date:** [July 3, 2024, 1:17pm UTC](https://discourse.mailinabox.email/t/ios-mail-app-no-push-activesync/12039/2 "2024-07-03T13:17:16Z")

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You are on IMAP not on Active Sync as per your screenshot.  
Push does work on Active Sync but sending via Active Sync does not.

Delete your account from your Iphone and try again. Setup Microsoft exchange (find your server address usually [box.yourdomain.com](http://box.yourdomain.com) in the MIAB Admin panel Instructions):  
[Set up Exchange ActiveSync on your iPhone, iPad, or Apple Vision Pro - Apple Support (MK)](https://support.apple.com/en-mk/105128)

Read more:

> [@\[Solved\] Autoconfiguration not working for iOS / Z-Push Support](https://discourse.mailinabox.email/t/solved-autoconfiguration-not-working-for-ios-z-push-support/11895/11):
>
> Normally that is the message when accessing /Microsoft-Server-ActiveSync through the browser and not a phones mail client. Is this what you are getting when using your phone? This is saying that the user/device hasn’t been provisioned yet. If you remove the account from the phone and then re add it does it start working?

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**Author:** ![LesGrossman](https://discourse.mailinabox.email/letter_avatar_proxy/v4/letter/l/a698b9/32.png) [@LesGrossman](https://discourse.mailinabox.email/u/LesGrossman)\
**Post date:** [July 3, 2024, 1:34pm UTC](https://discourse.mailinabox.email/t/ios-mail-app-no-push-activesync/12039/3 "2024-07-03T13:34:46Z")

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Oh boy… that did the Job. 🙂 Thanks for the Tip!  
But it is strange anyways, as I always connect via IMAP, also in Thunderbird where the Push worked fine.

But as it now works, thread can be closed!

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**Author:** ![stylnchris](https://discourse.mailinabox.email/user_avatar/discourse.mailinabox.email/stylnchris/32/2189_2.png) [@stylnchris](https://discourse.mailinabox.email/u/stylnchris)\
**Post date:** [July 4, 2024, 5:34pm UTC](https://discourse.mailinabox.email/t/ios-mail-app-no-push-activesync/12039/4 "2024-07-04T17:34:29Z")

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