# Can't receive to an alias address

**URL:** <https://discourse.mailinabox.email/t/cant-receive-to-an-alias-address/4108>\
**Category:** Help with Setup/Upgrade\
**Created:** [December 3, 2018, 9:52pm UTC](https://discourse.mailinabox.email/t/cant-receive-to-an-alias-address/4108 "2018-12-03T21:52:23Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![jesse4216](https://discourse.mailinabox.email/letter_avatar_proxy/v4/letter/j/7feea3/32.png) [@jesse4216](https://discourse.mailinabox.email/u/jesse4216)\
**Post date:** [December 3, 2018, 9:52pm UTC](https://discourse.mailinabox.email/t/cant-receive-to-an-alias-address/4108/1 "2018-12-03T21:52:23Z")

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Hi, I have my mail-in-a-box all set up correctly it seems (everything is checked off good on the status page). I made an alias on the same domain as my admin account domain. I can send from this alias but I can’t receive. I get a delivery failed: unknown account message. The alias is set up on the aliases admin area. The aliases made by the system seem to work (like [admin@mydomain.com](mailto:admin@mydomain.com)), I can receive email on them. But any other address I make via aliases I can’t receive. Thanks for having a look.

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**Author:** ![alento](https://discourse.mailinabox.email/user_avatar/discourse.mailinabox.email/alento/32/1371_2.png) [@alento](https://discourse.mailinabox.email/u/alento)\
**Post date:** [December 3, 2018, 11:42pm UTC](https://discourse.mailinabox.email/t/cant-receive-to-an-alias-address/4108/2 "2018-12-03T23:42:08Z")

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> [@jesse4216](#):
>
> I can send from this alias but I can’t receive.

I am curious … what steps are you taking to send from this alias?

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**Author:** ![hekubas](https://discourse.mailinabox.email/letter_avatar_proxy/v4/letter/h/9e8a1a/32.png) [@hekubas](https://discourse.mailinabox.email/u/hekubas)\
**Post date:** [December 4, 2018, 12:38am UTC](https://discourse.mailinabox.email/t/cant-receive-to-an-alias-address/4108/3 "2018-12-04T00:38:34Z")

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Make sure your alias is setup so that it forwards to another email.

If you can send from your alias, then you setup a rule to send as your alias from another email, or instead actually have a user.

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**Author:** ![jesse4216](https://discourse.mailinabox.email/letter_avatar_proxy/v4/letter/j/7feea3/32.png) [@jesse4216](https://discourse.mailinabox.email/u/jesse4216)\
**Post date:** [December 4, 2018, 12:54am UTC](https://discourse.mailinabox.email/t/cant-receive-to-an-alias-address/4108/4 "2018-12-04T00:54:52Z")

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Sure, to send, after adding alias in admin area, i added it in roundcube identities.

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**Author:** ![alento](https://discourse.mailinabox.email/user_avatar/discourse.mailinabox.email/alento/32/1371_2.png) [@alento](https://discourse.mailinabox.email/u/alento)\
**Post date:** [December 4, 2018, 12:57am UTC](https://discourse.mailinabox.email/t/cant-receive-to-an-alias-address/4108/5 "2018-12-04T00:57:06Z")

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Is the alias set to deliver to another alias, or to a user?

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**Author:** ![jesse4216](https://discourse.mailinabox.email/letter_avatar_proxy/v4/letter/j/7feea3/32.png) [@jesse4216](https://discourse.mailinabox.email/u/jesse4216)\
**Post date:** [December 4, 2018, 1:00am UTC](https://discourse.mailinabox.email/t/cant-receive-to-an-alias-address/4108/6 "2018-12-04T01:00:05Z")

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So my main domain is a [us.com](http://us.com) tld, so my main domain is like “[box.domain.us.com](http://box.domain.us.com)” then I have my main admin email as [admin@domain.us.com](mailto:admin@domain.us.com). I created alias emails like [test@domain.us.com](mailto:test@domain.us.com) that forward to [admin@domain.us.com](mailto:admin@domain.us.com)

I realized too I can’t receive on the main admin account email, so I am thinking it isn’t an issue with alias but an issue receiving in general maybe? All of my items on the status page are good so I think all of my domain settings are correct.

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**Author:** ![jesse4216](https://discourse.mailinabox.email/letter_avatar_proxy/v4/letter/j/7feea3/32.png) [@jesse4216](https://discourse.mailinabox.email/u/jesse4216)\
**Post date:** [December 4, 2018, 1:03am UTC](https://discourse.mailinabox.email/t/cant-receive-to-an-alias-address/4108/7 "2018-12-04T01:03:28Z")

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the alias goes to my admin main email, the one I log into the admin area with

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**Author:** ![jesse4216](https://discourse.mailinabox.email/letter_avatar_proxy/v4/letter/j/7feea3/32.png) [@jesse4216](https://discourse.mailinabox.email/u/jesse4216)\
**Post date:** [December 4, 2018, 2:16am UTC](https://discourse.mailinabox.email/t/cant-receive-to-an-alias-address/4108/8 "2018-12-04T02:16:52Z")

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thanks @alento for the help, it was user error or something wrong with my other email account I was using to test with (not Miab) Thanks so much!

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**Author:** ![system](https://discourse.mailinabox.email/uploads/default/original/2X/4/4d0933d13c456b7e57f296aa6cc344525b6f0c70.png) [@system](https://discourse.mailinabox.email/u/system)\
**Post date:** [December 11, 2018, 2:16am UTC](https://discourse.mailinabox.email/t/cant-receive-to-an-alias-address/4108/9 "2018-12-11T02:16:57Z")

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