# Admin screen not loading on first install

**URL:** <https://discourse.mailinabox.email/t/admin-screen-not-loading-on-first-install/10614>\
**Category:** Help with Setup/Upgrade\
**Created:** [July 11, 2023, 8:34pm UTC](https://discourse.mailinabox.email/t/admin-screen-not-loading-on-first-install/10614 "2023-07-11T20:34:07Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![setuld](https://discourse.mailinabox.email/letter_avatar_proxy/v4/letter/s/e79b87/32.png) [@setuld](https://discourse.mailinabox.email/u/setuld)\
**Post date:** [July 11, 2023, 8:34pm UTC](https://discourse.mailinabox.email/t/admin-screen-not-loading-on-first-install/10614/1 "2023-07-11T20:34:08Z")

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After installing mailinabox on a new ubuntu system 22.04 the admin control panel is not loading . the page does not show at all. Please help me understand what could have gone wrong. I tried reinstall option even than the page does not load.

I get the following message

Unable to connect

An error occurred during a connection to xxxxxxxx

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**Author:** ![alento](https://discourse.mailinabox.email/user_avatar/discourse.mailinabox.email/alento/32/1371_2.png) [@alento](https://discourse.mailinabox.email/u/alento)\
**Post date:** [July 11, 2023, 10:13pm UTC](https://discourse.mailinabox.email/t/admin-screen-not-loading-on-first-install/10614/2 "2023-07-11T22:13:22Z")

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What do the nginx error logs say?

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**Author:** ![setuld](https://discourse.mailinabox.email/letter_avatar_proxy/v4/letter/s/e79b87/32.png) [@setuld](https://discourse.mailinabox.email/u/setuld)\
**Post date:** [July 12, 2023, 3:25pm UTC](https://discourse.mailinabox.email/t/admin-screen-not-loading-on-first-install/10614/3 "2023-07-12T15:25:27Z")

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Hi this got resolved by my team. Thank you for resonding

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**Author:** ![gezza](https://discourse.mailinabox.email/letter_avatar_proxy/v4/letter/g/9dc877/32.png) [@gezza](https://discourse.mailinabox.email/u/gezza)\
**Post date:** [July 13, 2023, 9:42am UTC](https://discourse.mailinabox.email/t/admin-screen-not-loading-on-first-install/10614/4 "2023-07-13T09:42:40Z")

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Hi setuld

Do you have any idea what your team did to resolve the issue?

Cheers

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**Author:** ![setuld](https://discourse.mailinabox.email/letter_avatar_proxy/v4/letter/s/e79b87/32.png) [@setuld](https://discourse.mailinabox.email/u/setuld)\
**Post date:** [July 13, 2023, 2:01pm UTC](https://discourse.mailinabox.email/t/admin-screen-not-loading-on-first-install/10614/5 "2023-07-13T14:01:53Z")

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The team found out that they had port 443 and port 80 blocked on the server.

Once we unblocked them we where able to see the admin screen

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**Author:** ![gezza](https://discourse.mailinabox.email/letter_avatar_proxy/v4/letter/g/9dc877/32.png) [@gezza](https://discourse.mailinabox.email/u/gezza)\
**Post date:** [July 13, 2023, 2:14pm UTC](https://discourse.mailinabox.email/t/admin-screen-not-loading-on-first-install/10614/6 "2023-07-13T14:14:38Z")

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Great - thanks for the heads-up

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**Author:** ![system](https://discourse.mailinabox.email/uploads/default/original/2X/4/4d0933d13c456b7e57f296aa6cc344525b6f0c70.png) [@system](https://discourse.mailinabox.email/u/system)\
**Post date:** [July 20, 2023, 2:14pm UTC](https://discourse.mailinabox.email/t/admin-screen-not-loading-on-first-install/10614/7 "2023-07-20T14:14:42Z")

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