# Help with Setup/Upgrade

**URL:** https://discourse.mailinabox.email/c/help-with-setup/5.md?page=61

[Latest](https://discourse.mailinabox.email/latest.md) · [Categories](https://discourse.mailinabox.email/categories.md)

**Page:** 62

---

## [Re-generate SSL Certificate + System Status Error](https://discourse.mailinabox.email/t/re-generate-ssl-certificate-system-status-error/390)

<div class="topic-metadata">

**Author:** [@codyadmin](https://discourse.mailinabox.email/u/codyadmin)\
**Replies:** 2\
**Last updated:** [May 28, 2015, 6:29pm UTC](https://discourse.mailinabox.email/t/re-generate-ssl-certificate-system-status-error/390 "2015-05-28T18:29:53Z")

</div>

Hello, First of all, I LOVE Mail-in-a-box Second: on the stem staus page, I get the error: Something went wrong, sorry. Third: I messed up on the hostname of the server and on the SSL Certificates page I get this err…

---

## [Recipient address rejected: User unknown in virtual mailbox table](https://discourse.mailinabox.email/t/recipient-address-rejected-user-unknown-in-virtual-mailbox-table/512)

<div class="topic-metadata">

**Author:** [@alvillar](https://discourse.mailinabox.email/u/alvillar)\
**Replies:** 5\
**Last updated:** [May 28, 2015, 1:13pm UTC](https://discourse.mailinabox.email/t/recipient-address-rejected-user-unknown-in-virtual-mailbox-table/512 "2015-05-28T13:13:58Z")

</div>

Hi everyone!, I'm just finish the installation of the Mail-In-a-Box server, everything was fine, but I try to add an alias to one of my accounts as First.Last@domain.net and it said that it was created without errors... …

---

## [Gandi.net SSL Standard Certificate Install Problems](https://discourse.mailinabox.email/t/gandi-net-ssl-standard-certificate-install-problems/249)

<div class="topic-metadata">

**Author:** [@rockman](https://discourse.mailinabox.email/u/rockman)\
**Replies:** 11\
**Last updated:** [May 26, 2015, 7:15pm UTC](https://discourse.mailinabox.email/t/gandi-net-ssl-standard-certificate-install-problems/249 "2015-05-26T19:15:56Z")

</div>

I used the CSR from mail-in-a-box admin to get a Gandi.net standard SSL cert. Upon installing the SSL cert in the Mail-in-a-boc admin, I receive the following error: “The certificate is missing an intermediate chain or…

---

## [Mail-in-a-box-as-a-Service](https://discourse.mailinabox.email/t/mail-in-a-box-as-a-service/481)

<div class="topic-metadata">

**Author:** [@hadifarnoud](https://discourse.mailinabox.email/u/hadifarnoud)\
**Replies:** 3\
**Last updated:** [May 23, 2015, 9:54pm UTC](https://discourse.mailinabox.email/t/mail-in-a-box-as-a-service/481 "2015-05-23T21:54:27Z")

</div>

we are a SaaS site builder and for our customers we need to provide email service with their own domain names. Most of the open source mail servers and tutorials are for having a server for one custom domain. we need t…

---

## [The DANE TLSA record for incoming mail is not correct](https://discourse.mailinabox.email/t/the-dane-tlsa-record-for-incoming-mail-is-not-correct/260)

<div class="topic-metadata">

**Author:** [@Blinkiz](https://discourse.mailinabox.email/u/Blinkiz)\
**Replies:** 4\
**Last updated:** [May 22, 2015, 5:28pm UTC](https://discourse.mailinabox.email/t/the-dane-tlsa-record-for-incoming-mail-is-not-correct/260 "2015-05-22T17:28:55Z")

</div>

The DANE TLSA record for incoming mail (25.tcp.box.example.com) is not correct. It is '3 0 1 8b03a5f08b206a8d2f937b49xxxxx3c2d15c070ce98b50a1c266aec89176dcb9' but it should be '3 0 1 6a349afd9cd638b5c0edae94xxxxx10dbe41b…

---

## [Delete aditional domains](https://discourse.mailinabox.email/t/delete-aditional-domains/236)

<div class="topic-metadata">

**Author:** [@MusiMusi](https://discourse.mailinabox.email/u/MusiMusi)\
**Replies:** 5\
**Last updated:** [May 22, 2015, 3:34pm UTC](https://discourse.mailinabox.email/t/delete-aditional-domains/236 "2015-05-22T15:34:17Z")

</div>

Hello, How can I delete an additional domain added? I deleted users accounts for this domain but in Aliases page and System status check page still appearing the domain data. Thank you very much. Best regards, Car…

---

## [Questions from a Noob](https://discourse.mailinabox.email/t/questions-from-a-noob/496)

<div class="topic-metadata">

**Author:** [@PortableTech](https://discourse.mailinabox.email/u/PortableTech)\
**Replies:** 4\
**Last updated:** [May 22, 2015, 1:49am UTC](https://discourse.mailinabox.email/t/questions-from-a-noob/496 "2015-05-22T01:49:06Z")

</div>

Greetings All, Noob to Mail in a Box here with a few questions. First allow me to say the clean nature of this setup packaging of all the apps together is Awesome!! My hat is off to all the nerds and geeks who hav…

---

## [Error message while trying to install the system](https://discourse.mailinabox.email/t/error-message-while-trying-to-install-the-system/478)

<div class="topic-metadata">

**Author:** [@yazka](https://discourse.mailinabox.email/u/yazka)\
**Replies:** 1\
**Last updated:** [May 17, 2015, 3:40am UTC](https://discourse.mailinabox.email/t/error-message-while-trying-to-install-the-system/478 "2015-05-17T03:40:43Z")

</div>

Hello, I keep getting the below message while trying to install, I am running ubuntu 14.04 TLS, this was my first step and it already failed \[smile\] curl -s https://mailinabox.email/bootstrap.sh | sudo bash fatal: N…

---

## [500 Internal Server Error](https://discourse.mailinabox.email/t/500-internal-server-error/475)

<div class="topic-metadata">

**Author:** [@Panther](https://discourse.mailinabox.email/u/Panther)\
**Replies:** 13\
**Last updated:** [May 16, 2015, 1:45pm UTC](https://discourse.mailinabox.email/t/500-internal-server-error/475 "2015-05-16T13:45:28Z")

</div>

I'm trying to install mail-in-a-box on a OVH VPS using a custom DNS server. I've tried installed twice with a clean OS and am still receiving the same errors. At the end of an install I receive this in the console, wh…

---

## [Pre-existing SSL Certificates](https://discourse.mailinabox.email/t/pre-existing-ssl-certificates/471)

<div class="topic-metadata">

**Author:** [@guicapanema](https://discourse.mailinabox.email/u/guicapanema)\
**Replies:** 2\
**Last updated:** [May 15, 2015, 6:18pm UTC](https://discourse.mailinabox.email/t/pre-existing-ssl-certificates/471 "2015-05-15T18:18:53Z")

</div>

Hi there! I have a previously generated SSL certificate and key for my domain and would like to avoid re-generating these as revoking them with StartSSL would cost a few dollars. Is there any way I can add these do mai…

---

## [Custom postfix config / always\_bcc](https://discourse.mailinabox.email/t/custom-postfix-config-always-bcc/467)

<div class="topic-metadata">

**Author:** [@jackvictor](https://discourse.mailinabox.email/u/jackvictor)\
**Replies:** 1\
**Last updated:** [May 15, 2015, 11:41am UTC](https://discourse.mailinabox.email/t/custom-postfix-config-always-bcc/467 "2015-05-15T11:41:16Z")

</div>

I need to log all incoming and outgoing messages. Postfix gives you a way to do this by setting always\_bcc in the config file. (I want to push a copy of every message to a go/rethinkdb server for storage/API)... From wha…

---

## [Linode box listed in spamhaus blacklist](https://discourse.mailinabox.email/t/linode-box-listed-in-spamhaus-blacklist/464)

<div class="topic-metadata">

**Author:** [@l1cache](https://discourse.mailinabox.email/u/l1cache)\
**Replies:** 4\
**Last updated:** [May 13, 2015, 12:00pm UTC](https://discourse.mailinabox.email/t/linode-box-listed-in-spamhaus-blacklist/464 "2015-05-13T12:00:24Z")

</div>

Hi, I've been running mail in a box on linode for around a month now. Today there was a status change notification about the ip address being added to spamhaus blacklist: http://www.spamhaus.org/query/ip/213.52.130.213 …

---

## [Concurrency problem on imap](https://discourse.mailinabox.email/t/concurrency-problem-on-imap/465)

<div class="topic-metadata">

**Author:** [@TheQult](https://discourse.mailinabox.email/u/TheQult)\
**Replies:** 0\
**Last updated:** [May 10, 2015, 3:58pm UTC](https://discourse.mailinabox.email/t/concurrency-problem-on-imap/465 "2015-05-10T15:58:44Z")

</div>

Outlook 2013, 5 accounts on 3 host, all on the same machine. Any accounts as been setted as "Active Sync". The sum of the 5 account is around 3000 emails. Open outlook, and sync, in 5 minutes the server will crash, Outlo…

---

## [NSD won't start](https://discourse.mailinabox.email/t/nsd-wont-start/459)

<div class="topic-metadata">

**Author:** [@CGeorges](https://discourse.mailinabox.email/u/CGeorges)\
**Replies:** 2\
**Last updated:** [May 9, 2015, 1:19pm UTC](https://discourse.mailinabox.email/t/nsd-wont-start/459 "2015-05-09T13:19:35Z")

</div>

Hi, I just installed MailinaBox on a new machine with Ubuntu 14.04. Everything went ok but even if I set up glue records and changed the hostnames of domain to the newly created glue records (nslookups on glue records …

---

## [Nsd service not started at startup (DNS not working)](https://discourse.mailinabox.email/t/nsd-service-not-started-at-startup-dns-not-working/449)

<div class="topic-metadata">

**Author:** [@Blinkiz](https://discourse.mailinabox.email/u/Blinkiz)\
**Replies:** 9\
**Last updated:** [May 8, 2015, 11:34am UTC](https://discourse.mailinabox.email/t/nsd-service-not-started-at-startup-dns-not-working/449 "2015-05-08T11:34:22Z")

</div>

Every time I start by virtual machine DNS is not working for my configured domains. Problem is that nsd is not started at startup. Bind works but not nsd. /var/log/syslog says: May 3 05:52:32 mail nsd\[543\]: can't bi…

---

## [502 Bad Gateway for webmail at /mail](https://discourse.mailinabox.email/t/502-bad-gateway-for-webmail-at-mail/443)

<div class="topic-metadata">

**Author:** [@smewp](https://discourse.mailinabox.email/u/smewp)\
**Replies:** 2\
**Last updated:** [May 6, 2015, 12:04pm UTC](https://discourse.mailinabox.email/t/502-bad-gateway-for-webmail-at-mail/443 "2015-05-06T12:04:50Z")

</div>

Our box is working with mail client download and reports no issues at /admin. However, we can no longer access webmail at /mail and are given 502 Bad Gateway error page. Error log at /var/log/nginx/error.log 2015…

---

## [Still getting DNS issues after setup](https://discourse.mailinabox.email/t/still-getting-dns-issues-after-setup/316)

<div class="topic-metadata">

**Author:** [@tenoq](https://discourse.mailinabox.email/u/tenoq)\
**Replies:** 3\
**Last updated:** [May 5, 2015, 8:53pm UTC](https://discourse.mailinabox.email/t/still-getting-dns-issues-after-setup/316 "2015-05-05T20:53:42Z")

</div>

Background: - running behind NAT & HW firewall - have opened ports suggested & added DNAT rules for ports also Problem: My status check still says my glue records are Not Set (they are) and that my domain is not res…

---

## [How to destroy the admin panel and recover it](https://discourse.mailinabox.email/t/how-to-destroy-the-admin-panel-and-recover-it/442)

<div class="topic-metadata">

**Author:** [@TheQult](https://discourse.mailinabox.email/u/TheQult)\
**Replies:** 9\
**Last updated:** [May 2, 2015, 1:21pm UTC](https://discourse.mailinabox.email/t/how-to-destroy-the-admin-panel-and-recover-it/442 "2015-05-02T13:21:51Z")

</div>

I read many topics about the admin panel wich is not reacheable or goes 404. Mine MIAB was one of these. How i destroyed NGINX: - I created a new box (trash@mydomaindomain.com) - Setted up a Catch-All from @mydomaindom…

---

## [Fatal: dict\_sqlite\_lookup: /etc/postfix/virtual-alias-maps.cf: SQL prepare failed: no such table: users?](https://discourse.mailinabox.email/t/fatal-dict-sqlite-lookup-etc-postfix-virtual-alias-maps-cf-sql-prepare-failed-no-such-table-users/441)

<div class="topic-metadata">

**Author:** [@jclnx](https://discourse.mailinabox.email/u/jclnx)\
**Replies:** 0\
**Last updated:** [April 28, 2015, 2:10am UTC](https://discourse.mailinabox.email/t/fatal-dict-sqlite-lookup-etc-postfix-virtual-alias-maps-cf-sql-prepare-failed-no-such-table-users/441 "2015-04-28T02:10:29Z")

</div>

Because I'm a bad sysadmin my disk filled up with backup images. -- Cleared out my old backups, still no luck. -- Unable to login to roundcube or mobile email client -- Somehow users.sqlite is 0 bytes The file /var/lo…

---

## [Failed system check: Something went wrong, sorry](https://discourse.mailinabox.email/t/failed-system-check-something-went-wrong-sorry/439)

<div class="topic-metadata">

**Author:** [@temple](https://discourse.mailinabox.email/u/temple)\
**Replies:** 1\
**Last updated:** [April 27, 2015, 10:25pm UTC](https://discourse.mailinabox.email/t/failed-system-check-something-went-wrong-sorry/439 "2015-04-27T22:25:52Z")

</div>

Just installed another instance of MiaB, but after logging in, system status check failed with the following message Something went wrong, sorry. I verified that the glue records are set correctly and that informatio…

---

## [Can't access admin controls at specified URL](https://discourse.mailinabox.email/t/cant-access-admin-controls-at-specified-url/438)

<div class="topic-metadata">

**Author:** [@J4G](https://discourse.mailinabox.email/u/J4G)\
**Replies:** 6\
**Last updated:** [April 27, 2015, 8:23pm UTC](https://discourse.mailinabox.email/t/cant-access-admin-controls-at-specified-url/438 "2015-04-27T20:23:19Z")

</div>

I think I've followed the instructions for setting up Mail-in-a-Box exactly. I set all my domain's namespaces and installed on an Azure instance. The only difference is I had to use the subdomain "guy-email" instead of "…

---

## [How to remove Mail-in-a-Box](https://discourse.mailinabox.email/t/how-to-remove-mail-in-a-box/436)

<div class="topic-metadata">

**Author:** [@leutrimrama](https://discourse.mailinabox.email/u/leutrimrama)\
**Replies:** 2\
**Last updated:** [April 22, 2015, 6:51pm UTC](https://discourse.mailinabox.email/t/how-to-remove-mail-in-a-box/436 "2015-04-22T18:51:31Z")

</div>

How can I remove Mail-in-a-Box ? Today I installed Mail-in-a-Box in digital ocean but there I had 10 sites and I cannot connect to my site anymore ?

---

## [Is it neccessary to configure IPTables](https://discourse.mailinabox.email/t/is-it-neccessary-to-configure-iptables/430)

<div class="topic-metadata">

**Author:** [@temple](https://discourse.mailinabox.email/u/temple)\
**Replies:** 5\
**Last updated:** [April 20, 2015, 11:46pm UTC](https://discourse.mailinabox.email/t/is-it-neccessary-to-configure-iptables/430 "2015-04-20T23:46:38Z")

</div>

After setting up my server, but before installing MiaB, I configured IPTables with the required rules for MiaB. However, during installation, I observed that the installer set up UFW instead of detecting and using the al…

---

## [Phone cannot download new headers via IMAP](https://discourse.mailinabox.email/t/phone-cannot-download-new-headers-via-imap/426)

<div class="topic-metadata">

**Author:** [@RyC](https://discourse.mailinabox.email/u/RyC)\
**Replies:** 4\
**Last updated:** [April 20, 2015, 2:28am UTC](https://discourse.mailinabox.email/t/phone-cannot-download-new-headers-via-imap/426 "2015-04-20T02:28:08Z")

</div>

I have been running MiaB for a few months on a new box and everything has been fine. However, for the last few days if I log in via roundcube I see new mail but when my phone checks it cannot find anything new! Any ide…

---

## [Certain sender emails always goes into SPAM folder](https://discourse.mailinabox.email/t/certain-sender-emails-always-goes-into-spam-folder/375)

<div class="topic-metadata">

**Author:** [@stevetoza](https://discourse.mailinabox.email/u/stevetoza)\
**Replies:** 6\
**Last updated:** [April 4, 2015, 1:13pm UTC](https://discourse.mailinabox.email/t/certain-sender-emails-always-goes-into-spam-folder/375 "2015-04-04T13:13:39Z")

</div>

Hello, I have emails that come from a certain domain / IP that always go into the SPAM folder. We have tried to train spamassassin by moving the emails out of the spam folder into the inbox and left them there for a c…

---

## [Admin Panel 502 Bad Gateway](https://discourse.mailinabox.email/t/admin-panel-502-bad-gateway/401)

<div class="topic-metadata">

**Author:** [@methos93](https://discourse.mailinabox.email/u/methos93)\
**Replies:** 2\
**Last updated:** [April 3, 2015, 6:31pm UTC](https://discourse.mailinabox.email/t/admin-panel-502-bad-gateway/401 "2015-04-03T18:31:35Z")

</div>

I had everything going great until a recent server restart. Everything was back up and running except for the Admin panel. I get a 502 Bad Gateway Error when attempting to access it. https://box.emscharge.com/admin/ …

---

## [\[RESOLVED\] Updating system packages](https://discourse.mailinabox.email/t/resolved-updating-system-packages/336)

<div class="topic-metadata">

**Author:** [@tenoq](https://discourse.mailinabox.email/u/tenoq)\
**Replies:** 3\
**Last updated:** [April 3, 2015, 3:52pm UTC](https://discourse.mailinabox.email/t/resolved-updating-system-packages/336 "2015-04-03T15:52:28Z")

</div>

After giving up trying to set this up behind a NAT, I grabbed a VPS to start my setup again from scratch.... So I've got a fresh 14.04 Ubuntu (on OpenVZ), and running the following via SSH: apt-get update apt-get insta…

---

## [How to setup Outlook to retrieve email](https://discourse.mailinabox.email/t/how-to-setup-outlook-to-retrieve-email/403)

<div class="topic-metadata">

**Author:** [@wyzard](https://discourse.mailinabox.email/u/wyzard)\
**Replies:** 1\
**Last updated:** [April 2, 2015, 9:08pm UTC](https://discourse.mailinabox.email/t/how-to-setup-outlook-to-retrieve-email/403 "2015-04-02T21:08:33Z")

</div>

Good afternoon. I'm getting ready to setup Mail-in-a-Box. Was wondering if Outlook (or another email program) can be setup to retrieve mail from my Mail-in-a-Box server. If so, what are the settings I need to use (or…

---

## [Cannot get admin page from a browser, please check my box status](https://discourse.mailinabox.email/t/cannot-get-admin-page-from-a-browser-please-check-my-box-status/386)

<div class="topic-metadata">

**Author:** [@edladleni](https://discourse.mailinabox.email/u/edladleni)\
**Replies:** 1\
**Last updated:** [March 23, 2015, 11:24am UTC](https://discourse.mailinabox.email/t/cannot-get-admin-page-from-a-browser-please-check-my-box-status/386 "2015-03-23T11:24:38Z")

</div>

System ✖ Sieve (dovecot) is running but is not publicly accessible at 00.00.00.00:4190 (timed out). ✖ SSH Login (ssh) is running but is not publicly accessible at 00.00.00.00:22 (\[Errno 111\] Connection refused). ✖ In…

---

## [Cannot set up on AWS](https://discourse.mailinabox.email/t/cannot-set-up-on-aws/368)

<div class="topic-metadata">

**Author:** [@domz](https://discourse.mailinabox.email/u/domz)\
**Replies:** 4\
**Last updated:** [March 22, 2015, 5:07pm UTC](https://discourse.mailinabox.email/t/cannot-set-up-on-aws/368 "2015-03-22T17:07:22Z")

</div>

Hello, I've set up my "glue" and name servers to ns1.box .... and ns2.box but I keep getting the same error every time I try to run mailinabox. The specific error: stty: standard input: Inappropriate ioctl for device …

[Previous page](https://discourse.mailinabox.email/c/help-with-setup/5.md?page=60)

[Next page](https://discourse.mailinabox.email/c/help-with-setup/5.md?page=62)